Nguyen Sound, LLC warrants the original purchaser that our headphones will under standard use, operate as intended for the lifetime of the product from the original purchase date. We warrant the headphones to be free from defects in material and workmanship under standard use and service. In connection with the sale of these goods, no person, firm, or corporation is authorized to assume for Nguyen Sound, any other liability. Original purchaser must have receipt. This warranty is unlimited and any damage caused by misuse or negligence will not voids this warranty.

During the Lifetime Warranty period, Nguyen Sound's sole and exclusive responsibility is to either repair or replace the defective product.  It is at Nguyen Sound's discretion to honor warranty with new or refurbished products and or refund the full purchase price paid. Again original purchaser must have receipt.

THIS WARRANTY IS EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED. In no instances will Nguyen Sound’s total cumulative liability exceed the value price of the product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Consumer shall bear the cost of shipping the product to Nguyen Sound and Nguyen Sound shall bear the cost of shipping the product back to the consumer after the completion of service under this limited warranty. Any product returned to Nguyen Sound without a Return Authorization (RA) or without proof of purchase will be returned to the consumer at consumer's expense.

If you have any questions concerning this limited warranty please email customer service at 

You will be sent the proper information needed to return your product. Thank you.


Return Policy:

If original purchaser wishes to return product within 3 days of the receiving date, mail product back with all original content and purchase receipt. Nguyen Sound will refund the full purchase price and cost of shipping. Product must be in the same condition it was shipped out and there are no grace periods beyond the 3 days! Email Nguyen Sound for return address. For all refunds, please expect up to 30 days before reimbursement.


Orignal purchaser MUST have the purchase receipt to return or warranty product. There will be a, no questions asked, return policy if customer pays a $20 restocking fee + return shipping cost.


Important Safety Information

Listen Responsibly

To avoid hearing damage, make sure that the volume on your music player is turned down before connecting your headphones. 

After placing headphones in/on your ears, gradually turn up the volume until you reach a comfortable listening level. Noise levels are measure in decibels (dB), exposure to any noise at or above 85 dB can cause gradual hearing loss. Monitor your use, hearing loss is a function of loudness versus time. The louder it is, the less time you can be exposed to it. The softer it is, the more time you can listen to it.


Use Responsibly

Do not use headphones when it's unsafe to do so- while operating a vehicle, crossing streets and tracks, in wet conditions, or during any activity or in an environment where your full attention to your surroundings is required. Wet conditions may cause electric shock.

It's dangerous to drive while wearing headphones, and in many places, illegal because it decreases your chances of hearing life-saving sounds outside of your vehicle, such as another car's horn and emergency vehicle sirens. Please avoid wearing your headphones while driving!